Contextual Design

Contextual Design provides a way to model observed work. A Contextual Design process models the communication flow, sequence of work, workplace culture, physical space, and documents any relevant work artifacts.

Contextual Design Steps include:

• Contextual inquiry – field interviews and observations at work site
• Work Modeling – captures the work of indidividuals and organizations
• Consolidation brings data from individual customer interviews together so the team can see common pattern and structure without losing individual variation.
• Work redesign – to improve work by using technology to help people do their work Storyboards: how people will work with the new system
• User environment design — the ‘floor plan’ of the new system
• Prototyping
• Prioritization and object-oriented design